Shipping policy

Thank you for shopping with us. Please read the information below regarding how orders are processed and shipped.

Shipping Information

United Kingdom

Royal Mail Tracked 48

  • £3.80
  • FREE on orders over £25
  • Estimated delivery: 2–3 business days
  • Fully tracked service

Royal Mail Tracked 24 Signed

  • £8.50
  • Estimated delivery: 1–2 business days
  • Fully tracked and signed-for service


Republic of Ireland

Standard International Delivery

  • €5.00
  • Estimated delivery: 2–11 business days


Processing Times

All orders are handmade to order and are typically dispatched within the processing time shown on the product listing.

Please note that delivery estimates are provided by the carrier and may occasionally be affected by factors outside of our control, such as weather conditions, peak seasonal periods, or postal delays.

Once your order has been dispatched, tracking information will be provided where applicable.

If you require your order by a specific date, please contact me before placing your order and I will do my best to accommodate your request.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email.

Tracking information will be provided where applicable.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist.

We are not responsible for delays caused by:

  • Postal or courier services

  • Customs processing

  • Incorrect or incomplete address details provided at checkout

Incorrect Address Information

Please ensure your delivery address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • Reshipping costs may apply

  • Original shipping costs are non-refundable

Contact Information
If you have any questions about shipping, please contact us at:
Email: creativehavenog@gmail.com