Shipping policy

Thank you for shopping with us. Please read the information below regarding how orders are processed and shipped.

Order Processing Times

All orders are processed within 1–3 business days, excluding weekends and UK bank holidays.

Processing time is separate from shipping time. During busy periods, processing times may be slightly longer. If there is an unexpected delay with your order, you will be contacted.

UK Shipping

Orders are shipped using Royal Mail or a trusted courier service.

Estimated delivery times after dispatch:

  • Standard delivery: 2–4 business days

  • Tracked delivery: 1–3 business days

Delivery times are estimates and are not guaranteed.

European Union (EU) Shipping

We ship to selected EU countries.

Estimated delivery time after dispatch is 5–14 business days, depending on destination and customs processing.

Please note:

  • Customers are responsible for any customs duties, VAT, import taxes, or handling fees charged by their country

  • We are not responsible for delays caused by customs clearance

  • Orders delayed or returned due to unpaid customs charges are the responsibility of the customer

United States & Canada Shipping

Orders to the United States and Canada typically arrive within 7–14 business days after dispatch.

Please note:

  • Customs duties, import taxes, or handling fees may apply and are the responsibility of the customer

  • Delivery times may vary due to customs inspections

  • We are not responsible for delays caused by customs or local postal services

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email.

Tracking information will be provided where applicable.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist.

We are not responsible for delays caused by:

  • Postal or courier services

  • Customs processing

  • Incorrect or incomplete address details provided at checkout

Incorrect Address Information

Please ensure your delivery address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • Reshipping costs may apply

  • Original shipping costs are non-refundable

Contact Information
If you have any questions about shipping, please contact us at:
Email: creativehavenog@gmail.com